Privacy Policy

Privacy Policy
Last updated: 23/Sep/2026

This Privacy Policy describes how Poetry Garments (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.poetrygarments.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart, or add to your wishlist.
Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information to process your payment and fulfill your orders.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties.

How We Use Your Personal Information

Communicating with You: Provide customer support and improve our Services.
Providing Products and Services: Process payments, fulfill orders, manage your account, arrange shipping, facilitate returns/exchanges, and enable posting of reviews.
Marketing and Advertising: Send marketing communications and show advertisements tailored to you.
Security and Fraud Prevention: Detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

GDPR & CCPA Compliance

If you are visiting from the European Union, you have rights under GDPR, including to:

Cookies

How We Disclose Personal Information

User Generated Content

Any content you submit publicly may be viewed by others. We are not responsible for how third parties use such content.

Children’s Data

The Services are not intended for children under 16. If you are a parent or guardian and wish to remove your child’s data, contact us.

Security and Retention

No security measures are perfect. We retain your personal information only as long as necessary to provide Services, comply with laws, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict processing, or opt out of sale or sharing of personal information. We will not discriminate for exercising these rights.

Complaints

If you have complaints about how we process your personal information, contact us at contact@poetrygarments.com or your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country, including in the U.S. Transfers will comply with recognized mechanisms such as EU Standard Contractual Clauses.

Contact

Email: contact@poetrygarments.com
Address: C. Montes Urales 424, Lomas – Virreyes, Lomas de Chapultepec V Secc., Miguel Hidalgo., CDMX, DF, 11000, Mexico